Terms & Conditions
Please review our policies and booking conditions carefully before using our services.
Legal Information
Global Operations Policy
TOUR BOOKING POLICY – TERMS & CONDITIONS
1. GENERAL TERMS
These Terms & Conditions apply to all travel packages, tours, visa assistance, and travel-related services provided by Yathir International Travel and Tourism LLC (“Company”). By confirming a booking, the Client confirms acceptance of these Terms & Conditions.
2. RESERVATION & PAYMENT
A non-refundable deposit is required to confirm the booking. The balance must be paid 30 days before departure. Bookings made within 30 days require 100% payment at confirmation.
Prices may change before confirmation due to airline, hotel, currency, tax, or supplier revisions. Failure to pay on time may result in cancellation and applicable charges.
3. CANCELLATION POLICY
Cancellation Period Before Departure Cancellation Charge More than 45 days before departure 10% of total package cost 44–31 days before departure 50% of total package cost 30 days or less before departure 100% of total package cost
IMPORTANT CANCELLATION CONDITIONS:
• Visa fees, insurance premiums, airline tickets, hotel charges, and third-party services are subject to their respective cancellation/refund policies and may be non-refundable.
• Where supplier cancellation charges are higher than the standard cancellation charges mentioned above, the actual supplier penalty shall apply.
• No refund will be provided for unused services, no-shows, late arrival, or early departure.
• The applicable cancellation charge will be calculated based on the date the cancellation request is officially received by the Company.
4. PASSPORTS & VISAS
The Client is responsible for maintaining valid travel documents and obtaining all required visas, permits, and certificates.
Visa approval is solely at the discretion of the relevant Embassy, Consulate, or Immigration Authority. The Company is not responsible for visa refusal, delays, denied boarding, or immigration decisions.
5. TRAVEL INSURANCE & HEALTH
Travelers are responsible for being medically fit to travel. Comprehensive travel insurance is strongly recommended.
The Company is not responsible for medical emergencies, illness, injury, baggage loss, theft, or related expenses.
6. ITINERARY CHANGES & FORCE MAJEURE
The Company may modify flights, hotels, transportation, activities, or itinerary arrangements due to weather, operational changes, government regulations, safety concerns, strikes, political situations, natural disasters, pandemics, or other unforeseen circumstances.
Any additional costs arising from such circumstances shall be borne by the traveler unless otherwise covered by the supplier or insurance.
7. GUEST RESPONSIBILITIES
Travelers must respect local laws, customs, service providers, guides, and fellow travelers.
The Company may remove a guest without refund in cases of disruptive, abusive, dangerous, illegal, or inappropriate behavior.
Guests are responsible for their passports, money, valuables, and personal belongings.
8. LIMITATION OF LIABILITY
The Company acts as an intermediary between the Client and third-party providers such as airlines, hotels, transport companies, tour operators, and insurance providers.
The Company is not liable for delays, cancellations, supplier failures, accidents, baggage loss, illness, injury, or other circumstances beyond its reasonable control, subject to applicable UAE law.
9. PRICING & CURRENCY
Quoted prices are based on supplier rates and exchange rates applicable on the quotation date.
Prices are confirmed only after the required payment is received and written confirmation is issued.
10. UAE LAW & JURISDICTION
These Terms & Conditions are governed by the laws of the United Arab Emirates.
Disputes shall be subject to the jurisdiction of the competent Courts of Dubai, UAE, unless otherwise required by applicable law.
11. CUSTOMER SUPPORT
Any issue during the journey should be reported immediately to the Tour Manager, local representative, or Company Customer Support Team so that reasonable efforts can be made to resolve the matter.
12. POLICY UPDATES
The Company reserves the right to update these Terms & Conditions from time to time.
The applicable terms will be communicated to the Client at the time of booking, subject to applicable law.
DECLARATION
By confirming a booking with Yathir International Travel and Tourism LLC, the Client confirms that they have read, understood, and agreed to these Terms & Conditions and acknowledge that all services are subject to availability, supplier confirmation, and applicable policies.